Everything you need to stay online—no IT hire required

Basic (Essentials) is built for small teams that just want things to work. We lock down your network, keep every PC up-to-date, and give you a clear monthly health report—so you can focus on guests, jobs, and revenue instead of tech.

What this plan delivers

• Security-first network: A managed firewall and guest/business VLAN keep threats out and traffic separated.
• Always current: 24/7 monitoring and automatic patching for up to 5 devices prevents the little issues that cause big outages.
• Fast help when it matters: Remote support 9am–7pm, Mon–Sat, with an 8-hour critical response SLA.
• Hands-off maintenance: A dedicated on-site mini-PC agent lets us fix issues after hours without interrupting your day.
• Proof you can see: Monthly email reports summarizing updates, alerts, and recommendations.

Perfect for: front desks, small shops, boutique offices, and any site with up to five workstations that wants reliable, secure IT at a predictable $349/mo per site.

Ready to stop fighting IT fires? Book a quick 15-minute site check and we’ll show you exactly how this plan pays for itself.

Pro: built for busy floors and front desks

Everything in Basic, plus the controls that stop day-to-day hiccups from becoming downtime. We segment your network properly, lock in IPs for scanners/label printers/CNCs, and keep firmware/drivers current on a predictable schedule—so shifts and check-ins keep moving.

What this plan delivers

• True network separation: advanced VLANs for machines, office, and guest traffic—safer and faster.
• No more “can’t find the printer”: IP reservations for label printers, scanners, and shared devices.
• Coverage for growing teams: monitoring & patching for up to 10 devices.
• Unlimited remote support within plan hours, with 4-business-hour critical response.
• Change control that prevents surprises: monthly firmware/driver window to update the right way.
• Clarity every month: a clean PDF report plus a quarterly call to prioritize fixes and upgrades.

Perfect for: machine shops with CNC + CAD, small hotels with front-desk + back-office, and warehouses relying on scanners and label printers.

Want to see the top three fixes we’d make at your site? Book a 15-minute site check and we’ll show you exactly where Pro pays for itself.

Premium: for operations that can’t go down

Everything in Pro, plus the after-hours coverage and deeper care your team needs when work doesn’t stop at 5pm. Premium keeps night shifts, front desks, and dock crews moving—with fast response, healthy storage, and proof you can show.

What this plan delivers

• After-hours support, 7 days a week with 2-business-hour critical response.
• Monitoring & patching for up to 20 devices, so growth doesn’t outpace stability.
• Unlimited remote support for everyday fixes and “now” issues.
• NVR management & health checks: firmware, retention/storage alerts, and proactive camera status so evidence is there when you need it.
• NAS management: SMART checks, capacity monitoring, permissions cleanup, and backup verification to protect files from failure or ransomware.
• Bi-weekly health report + a quarterly roadmap call to plan upgrades and avoid surprises.

Perfect for: hotels with late check-ins, multi-shift machine shops, and 3PL/warehouse teams with evening or weekend loads.

Need to see where Premium would pay for itself at your site? Book a quick 15-minute site check and we’ll map the top three risks we’ll eliminate first.